SUPPLIER RELATION MANAGEMENT

Course Description

¨ This course has been classified as Management Development & Leadership . The course brings together a structured and comprehensive approach to managing suppliers which has been proven to be effective in a wide range of public and private sector organization , It demonstrates through real world case studies both successful and unsuccessful practices , and exactly what can be done to generate stunning levels of service provider performance , Step by step you will build a toolkit of supplier management improvement tools .

Course Objective

¨ Highlight factors which are critical to the success of achieving excellent performance through suppliers

¨ Show how the present current economic climate can be used to lock in a long term advantage

¨ Significantly improve the performance of suppliers in key areas such as quality , delivery , lead times , innovation and responsiveness

¨ Provide tools , methodologies and approaches to working with suppliers on performance improvement and joint cost reduction programmes

¨ Share a number of approaches which have been found to be effective in aligning supplier performance with the needs of customers

¨ Explain and explore a framework for building effective working relationships with colleagues and with contract staff , suppliers and others

¨ Describe the ways in which supplier management can be used to provide competitive advantage

Who Should Attend ?

¨ Directors, managers and staff who are responsible for managing suppliers . This will include:

- Staff in procurement , operations and finance

- Those responsible for managing external service providers in areas such as logistics , IT , facilities management and distribution

- Managers and staff who are responsible for suppliers who provide outsourced services

Course Outline

¨ The root cause of failure

- A leading consultancy survey of supplier performance

- Root cause analysis of failure

- Remedies and key lessons

¨ Approaches for finding the best supplier

- The criterion based approach

- The "prospectus" tool

- Fool - proofing supplier selection

¨ Best practice processes, tools and techniques

- Parallels between managing your own organisation and managing suppliers

- Innovative ideas that are rooted in common sense

- Disciplines , tools and methodologies which guarantee success

¨ How world class organisations manage their suppliers

- Managing the "extended enterprise"

- Leading examples from manufacturing , financial services and the public sector

- A case study for course participants to analyse

¨ Practical approaches to creating leverage

- The four pillars on which supplier management should be based

- Alternative forms of power

- Supplementing contractual leverage

¨ Working without leverage

- Using relationships as a power substitute

- Basing a relationship on something other than a contract

- Rights , remedies and substitutes for leverage

With Best Regards From Regional Center For Administrative Consultants & Training